Support

We're here to help. Find answers to common questions below, or reach out to us directly.

Frequently Asked Questions

How do I add a new account?

Tap the + button on the home screen. You can either scan a QR code provided by the service you're setting up, or manually enter the secret key and account details.

Can I transfer accounts from Google Authenticator?

Yes. In Google Authenticator, go to Settings → Transfer accounts → Export accounts. A QR code will appear — scan it with Authenticator to import all your accounts at once.

How do I back up my accounts?

Go to Settings → Backup & Restore → Export. Your accounts will be encrypted with AES-256-GCM using a master password you choose. Save the backup file in a safe location.

I lost my device. Can I recover my codes?

If you created a backup file before losing your device, you can restore it on a new device by going to Settings → Backup & Restore → Import and entering your master password. Without a backup, you'll need to contact each service to reset two-factor authentication.

How does biometric authentication work?

When enabled in Settings → Security, the app will require Face ID or Touch ID to unlock. You can also set a PIN as a fallback. Auto-lock will secure the app after a configurable period of inactivity.

Are my codes stored securely?

Yes. OTP secrets are stored in the device's secure keychain (iOS Keychain / Android Keystore), separate from account metadata. All data is encrypted with AES-256. Your secrets never leave your device unless you explicitly create a backup.

What types of OTP does the app support?

Authenticator supports both TOTP (time-based one-time passwords) and HOTP (counter-based one-time passwords). It is compatible with any service that uses the standard OTP protocol.

How do I use the home screen widget?

Long-press on your home screen and select Add Widget. Find "Authenticator" in the widget list. The widget displays your most-used codes so you can access them without opening the app.

Contact Us

Can't find what you're looking for? We'd love to hear from you.

Email Support

support@authenticatorapp.com

We typically respond within 24 hours.